Terms & Conditions

1. Definitions

• "Vantridge", "we", "us", "our" — refers to the business operating under the name Vantridge at Persiaran Perbandaran 14, 40000 Shah Alam, Selangor.
• "Client", "you", "your" — refers to any individual who books a session, submits an enquiry or uses this website.
• "Services" — refers to the document review sessions, form completion support blocks and records maintenance agreements offered by Vantridge.
• "Session" — any booked counter appointment at our Shah Alam premises.
• "Agreement" — these Terms and Conditions together with any written service confirmation issued by Vantridge.
• "Action Slip" — the written document issued at the close of each session summarising what was covered and listing next steps.

2. Acceptance of Terms

By submitting an enquiry, confirming a booking or attending a counter session, you confirm that:

• You are at least 18 years of age;
• You have the legal capacity to enter into a binding agreement;
• You have read and accept these Terms and Conditions in full;
• Where you are acting on behalf of another person, you have authority to bind that person to these terms.

3. Service Description and Scope

3.1 What Vantridge Provides

Vantridge provides non-regulated document organisation, administrative form completion assistance and physical file maintenance services. Services are limited to:

• Sorting and categorising documents brought to counter sessions;
• Assisting with the accurate completion of administrative forms in the client's own name;
• Cross-checking names, dates and reference numbers across documents;
• Preparing copies of documents for submission by the client;
• Maintaining physical client files and conducting periodic file reviews under maintenance agreements.

3.2 What Vantridge Does Not Provide

Vantridge does not:

• Provide financial advice, investment advice or pension planning advice of any kind;
• Provide legal advice or representation before any tribunal, court or government body;
• Submit documents on a client's behalf to any government agency or official body;
• Make representations regarding the outcome of any submission or claim;
• Act as an agent for the client in any official capacity.

3.3 Geographic Availability

Counter sessions are conducted at our premises in Shah Alam, Selangor. Remote services are not offered. Clients must attend in person unless separate written arrangements have been agreed.

4. Client Responsibilities

• Provide accurate and complete information when submitting an enquiry or attending a session;
• Bring all documents relevant to the matter to be covered at the session;
• Ensure that documents brought to sessions belong to you or that you have authority to handle them;
• Attend booked sessions at the agreed time, or notify us of cancellation at least 24 hours in advance;
• Not use Vantridge's premises, documents or correspondence for any purpose that is deceptive, unlawful or contrary to these terms.

5. Intellectual Property

All content on the Vantridge website, including text, design and layout, is owned by or licensed to Vantridge. You may not reproduce, copy or distribute website content without written permission. Action slips and written documents produced during sessions are provided for your personal use in connection with the matter addressed and may not be represented as independent professional advice.

6. Fees and Payment

6.1 Current Fees

• Counter Session for Document Review: RM 480 per session
• Form Completion Support Block (four appointments): RM 1,560
• Two-Year Records Maintenance Agreement (24 months): RM 4,050

All fees are in Malaysian Ringgit (RM) and inclusive of any applicable taxes unless otherwise stated.

6.2 Payment

Payment terms are confirmed at the time of booking. Fees for single sessions are payable before or at the time of the session. Payment arrangements for blocks and maintenance agreements are confirmed in the written service confirmation.

6.3 Cancellation and Refunds

• Cancellation with at least 24 hours' notice prior to the session: no charge.
• Cancellation with less than 24 hours' notice: a cancellation fee of RM 100 may apply.
• For multi-session blocks and maintenance agreements, refund terms are set out in the written service confirmation for each agreement.
• Vantridge does not offer refunds for completed sessions.

7. Service-Specific Terms

7.1 Document Review Session

The session covers a 60-minute review of documents brought on the day. Vantridge does not guarantee that all documents required for any particular submission will be available at a single session; the action slip will identify any that are missing or need to be obtained.

7.2 Form Completion Support Block

The block covers four appointments over four weeks. The scope of each appointment within the block is confirmed at the first appointment. Changes to the scope after the block commences may affect the timeline and will be discussed in writing.

7.3 Records Maintenance Agreement

The agreement runs for 24 months from the commencement date confirmed in writing. Quarterly review meetings are scheduled in advance. Missed reviews are rescheduled within the same calendar quarter. A complete archive handover is provided at the end of the term. Early termination by the client before the 24-month term: a pro-rata refund of any prepaid but unused quarterly review periods may be considered at Vantridge's discretion.

8. Disclaimers

Services are provided on an "as available" basis. Vantridge does not represent that:

• Any submission prepared with our assistance will be accepted by the relevant office on the first attempt;
• Any entitlement to a pension, payment or benefit will result from the use of our services;
• The action slip issued at any session constitutes professional financial, legal or other regulated advice.

The website is provided for informational purposes only. Content on the website does not constitute advice of any kind.

9. Limitation of Liability

To the fullest extent permitted by Malaysian law:

• Vantridge's total liability for any claim arising from or related to the services shall not exceed the fees paid for the specific service that gave rise to the claim;
• Vantridge is not liable for indirect, consequential or special losses, including loss of entitlement, delayed payments or administrative delays caused by third-party offices;
• Vantridge is not liable for any outcome resulting from information provided by the client that was inaccurate, incomplete or misleading.

10. Indemnification

You agree to indemnify and hold Vantridge harmless from any claims, losses or liabilities arising from: (a) your breach of these Terms; (b) information or documents you provided that were inaccurate or to which you did not have authority; or (c) your use of the services for any purpose other than as described in these Terms.

11. Termination

Either party may terminate a service agreement by providing written notice. Vantridge may terminate immediately if: (a) the client has provided materially false information; (b) the client's conduct at the counter is unreasonable or disruptive; or (c) the matter presented falls outside the permissible scope of our services and cannot be resolved otherwise. On termination, Vantridge will return all original documents held in storage within 14 days.

12. Dispute Resolution and Governing Law

These Terms are governed by the laws of Malaysia. Any dispute arising shall first be addressed through direct written correspondence between the parties. If unresolved within 30 days, the matter shall be referred to mediation under the Mediation Act 2012 (Malaysia) before commencing any court proceedings. The courts of Selangor, Malaysia shall have non-exclusive jurisdiction over any remaining disputes.

13. General Provisions

• Entire agreement: these Terms and any written service confirmation constitute the entire agreement between the parties regarding the services and supersede all prior discussions.
• Severability: if any provision is found unenforceable, the remaining provisions continue in full effect.
• Waiver: failure to enforce any provision does not constitute a waiver of the right to enforce it in future.
• Assignment: you may not assign your rights under these Terms without Vantridge's written consent.
• Notices: written notices under these Terms may be sent by email to [email protected] or by post to our address in Shah Alam.

14. Changes to These Terms

Vantridge may update these Terms from time to time. The updated Terms will be published on this page with a revised "Last Updated" date. If the changes materially affect an existing maintenance agreement, we will notify you by email at least 14 days before the changes take effect. Continued use of our services after the effective date constitutes acceptance.

15. Contact for Legal Matters